Returns & Exchanges

At BikesOnline, we want you to ride with confidence, which is why we offer a 30-day satisfaction guarantee on all gear and bicycles. If your new equipment doesn't meet your performance expectations, we are committed to making the return or exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the specific order to generate a return authorization number and a prepaid shipping label.

• 2.
  Prepare the Package

  Carefully disassemble your bike or pack your gear into its original factory packaging to ensure it remains protected during transit.

• 3.
  Drop Off or Collection

  Affix the provided shipping label to the box and drop it off at any authorized courier location or schedule a home pickup for larger bike boxes.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned items, we will process your full refund or ship out your exchanged gear within 3-5 business days.