Frequently Asked Questions
Everything you need to know before you hit the trails.
How are the bikes shipped and will I need to assemble them?
All bikes are shipped 85% to 95% pre-assembled in a secure carton. You will typically need to install the front wheel, handlebars, pedals, and seatpost. We provide all necessary tools and a comprehensive video guide for every model.
What is your return policy if the bike isn't the right fit?
We offer a 30-day 'Ride It & Love It' guarantee. If you are not satisfied with the fit or performance, you can return the bike within 30 days of delivery. Please ensure the bike is in clean, original condition and repacked in its original box.
How do I choose the correct frame size for my height?
Each product page includes a detailed sizing chart and a 'Find Your Size' calculator. Simply enter your height and inseam measurement, and we will recommend the optimal frame size for your geometry.
Do BikesOnline products come with a manufacturer warranty?
Yes, every bike sold is covered by a lifetime warranty on the frame and a 12-month warranty on all non-consumable components, protecting you against any manufacturing defects.
What payment methods do you accept, and do you offer financing?
We accept all major credit cards, PayPal, and Google Pay. We also partner with Klarna and Affirm to offer interest-free installment plans, allowing you to buy now and pay over time.
Can I track my order once it has been dispatched?
Absolutely. Once your bike leaves our warehouse, you will receive an email with a tracking number and a link to follow your shipment's progress in real-time.